Orders Pane
On the Dashboard, click the order status links or recent orders to go to the Orders pane where you can see more details about the status of the orders. Alternatively, click Orders on the menu bar.
Orders appear in the top panel while the individual order items (products) are listed in the bottom panel.
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1 Approval, Pending, Complete, Canceled and Search tabs
2 Order panel with a list of orders
3 Order item panel with the individual order items for the selected order
If your store has been set up with an approval requirement, all incoming orders appear first in the Approval tab and need to be approved before they can be processed. Otherwise, incoming orders appear in the Pending tab. Orders move to the Completed tab if they have been shipped and marked as completed. Orders canceled by an administrator are moved to the Canceled tab.
Printer Administrators, Company Administrators/Approvers, and Company Approvers can approve/reject orders. The Company Administrator may have rights to manage orders of his/her own company in the Pending tab but generally this activity is reserved for the Printer Administrator and Printer Operator who process the orders further. The Company Administrator can always monitor the status of orders in the different tabs. All StoreCenter roles, except the Company Approvers, can also customize (set order item flag) the order items which require an intervention to facilitate production.
The Pending tab toolbar provides buttons to change the status of orders and mark them as Available (To Be Shipped), Shipped, Completed or Canceled.
Each tab and panel has a Search box to search in the displayed lists. You can also search across all orders in the Search tab.
Order Statuses
In the different tabs of the Orders pane, the status of an order is further indicated by the order status icons.
 | Order or order item to be approved (approval tab) | |
 | Order has been approved and continued to production (approval tab) | |
 | Order item has been rejected | |
 | Order item has been approved | |
 | Awaiting inventory for Printed Stock or Non-Printed products ordered in backorder. | |
 | Created: incoming but not yet prepared by the system for downloading (Pending tab) | |
 | Prepared: incoming and all data has been prepared by the system for downloading | |
 | In production: the item has been downloaded and is being processed (prepress, printing, finishing) | |
 | To be shipped, i.e. available (stock and non-print products are assigned this status immediately); Product Kit order items with Prepared status | |
 | Shipped: the order has been shipped to the shopper | |
 | Order or order item returned | |
 | Completed: the order has been shipped and requires no further action | |
 | Canceled: the order or order item has been canceled by an administrator and requires no further action | |
 | The order item has a comment made by the shopper | |
 | The order item has workflow feedback information; click the icon to open the workflow feedback | |
 | The order or order item has encountered a problem that prevents the order from being fulfilled. The issue will be fixed by the StoreFront team. Contact your ECO3 Service support or dealer if the issue is not resolved automatically. | |
| An order cannot be downloaded to the workflow system or uploaded to the specified FTP server. |
Orders Toolbar Buttons
 | Refresh the list of orders | |
 | Continue with the selected order to production (send from the Approval tab to the Pending tab) | |
 | Display the order package slip | |
 | Display the payment history for the selected order | |
 | Display details of the selected order or order item | |
 | Display packing instructions | |
 | Download the shipping instructions file | |
 | Generate/Regenerate the invoice (e.g. after modifying the Store invoice presets) | |
 | Update the payment by bank transfer status | |
 | Mark the order as completed | |
 | Mark pending orders as completed (with date range) | |
 | Mark the order as shipped | |
 | Cancel the selected order or order items | |
 | Return the order or order item | |
 | Approve the selected order item | |
 | Reject the selected order item | |
| Retry order item upload to FTP (upload to FTP failed) | |
 | Download the selected order items | |
 | Mark the order or order item as to be shipped (available) | |
 | Put the order items in a new, separate shipment (splitting an order) | |
 | Resubmit: Reverts the order item status to Prepared so it can be submitted again to the workflow. (Apogee Prepress/Asanti) | |
 | Order item customization (order item flags) | |
 | Edit the order item in the online editor (for customizable or variable data products) | |
 | Download a preview PDF | |
 | Download the Variable Data Processing file attached to an order item (Excel file) | |
 | Display workflow information (Apogee Prepress/Asanti) | |
 | View order list with order items in separate panel | |
 | View order items list |
doc. version 6.0.4