Canceled Orders
If you don’t want to process an order which is pending in the Pending tab, you can cancel it. Orders are moved to the Canceled tab when they have been marked as canceled in the Pending tab.
Paid orders will be set to the Refunded status before they can assume the Canceled status.
NOTE: Shoppers need to be refunded via your bank. StoreFront allows you to monitor refunds with special status icons in the canceled orders list. You can keep track of refunds and the exact amount, on the payment history page (see “Payment History”).
Cancel orders or order items
1 In the Pending tab, click the View Orders and Order Items button (left) view.
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2 Select the order or sub-order you want to cancel.
3 Click the Cancel the order button and confirm that you want to cancel the order.
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The status changes from its current status (Incoming, In Production, To Be Shipped) to Canceled in the Pending tab. By default, an e-mail is sent to inform the shopper. Clear the Send E-mail check box if you do not want to inform the shopper (i.e. silent cancellation).
4 Click the Refresh button or the Canceled tab and the canceled order is moved to the Canceled tab.
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5 To cancel an order item, select the order item and click the Cancel the order item button.
A new order part is then created and sent to the Canceled tab with this canceled item.
Refund a canceled order
1 In the Canceled tab, select the order or sub-order that needs to be refunded. These orders are indicated with a credit card and purple arrow icon in the list of canceled orders.
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2 Click the Refund Order button.
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A dialog is displayed where you can confirm that you want to refund the indicated refund amount. You can enter a comment and also change the amount to be refunded, for example to compensate for administrative costs or other expenses.
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3 Click Refund.
The payment status changes to Order Refund, Refunded indicated with a credit card and gray arrow icon.
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The order status has now changed to Canceled.
doc. version 6.0.4