Payment Status and History
Payment Status
Orders may need to be paid before they can be processed. Icons in the Payment Status column of the orders list indicate the status of the payment and you will be prompted to acknowledge an error when you want to ship an order that contains a payment warning. See “Payment Methods and Tax” for more information on direct and deferred payment.
Hover over the payment status icons in the Payment Status column for more information about the payment status of an order. | Online payment required (to be captured); only displayed for deferred payments | |
 | Online payment in progress (capturing) | |
 | The order is paid (captured) | |
 | Payment failed | |
 | Refunding order | |
 | The order is to be refunded | |
 | The order is refunded | |
 | Payment by bank transfer required: the order is on hold until the status is changed to payment complete | |
 | Payment by bank transfer is complete: the payment has been received and the status changed; the order can now be processed | |
 | Payment by bank transfer is not required to continue with the order |
Payment History
The Payment History gives an overview of the payment statuses for the specified order.
In any of the tabs, select the order whose payment history you want to view and click the Payment Overview button. |
The history of payment statuses is listed with the following details:
•Payment ID
•Merchant reference
•Status of the payment: authorizing, in progress, captured, refunded
•Date of the status
•Total amount of the payment
•etc.
NOTE: The information you see in this overview may vary for the different gateway providers. See “Configuring Payment Gateways” for more information.
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